Order Issues
How do I troubleshoot checkout errors on the website?
For failed transactions, we suggest:
- Try a different web browser.
- Clear browser cache/cookies.
- Ensure the billing address matches the payment method.
If errors persist, contact yutianhuayangtuandui@outlook.com.
Can I modify or cancel my order after placement?
- Order changes or cancellations are only permitted prior to warehouse processing. You may change or cancel your order byour Customer Support Team before the order is processed.
How do I apply my discount code?
- Enter the code in the designated "Discount Code" box during the final checkout step. Note: System constraints allow only one (1) discount code per transaction.
What should I do if I did not receive my delivered package?
- First double-check the area where the carrier would have left it. Ask neighbors too in case the package was dropped at the wrong door. Also, look for any "attempted delivery" notices, which means the carrier tried to deliver it, but no one was home. If you still don’t see anything, wait until the end of the next day, because some carriers’ electronic systems may show the package as delivered, even when it’s still on the way. Still no luck? Call the carrier with your tracking number for more information.
- If the carrier is unable to provide a resolution please contact our Customer Care Center at yutianhuayangtuandui@outlook.com.
Why was my order cancelled?
- Orders may be cancelled if flagged as "High-Risk" by our security system. Please verify your payment details with your bank or contact our service team to confirm your identity for a re-order.