Refund policy

Return Policy

1. Core Policy Overview

  • Window: 30-day return and exchange period from the date of delivery.
  • Condition: Items must be unworn, unwashed, and in original condition with all tags and hygienic liners attached.
  • Hygienic Requirements: Customers must wear underwear when trying on garments. Returns showing signs of makeup, perfume, scents, or wear will be rejected.

2. Non-Returnable Items (Final Sale) For hygienic and safety reasons, the following are not eligible for return or exchange:

  • Bras & Underwear
  • Mystery Boxes
  • Free Gifts
  • Items marked as Final Sale

3. U.S. Domestic Exchanges

  • First Exchange: 100% Free. We provides a complimentary return label for the first exchange per order.
  • Subsequent Exchanges: Customers are responsible for all shipping costs starting from the second exchange.

4. Return for Refund Options (U.S. Only) Note: We does not provide free return shipping for refunds.

  • Option A: Happy Returns® (Recommended)
    • Cost: $8.00 processing fee (deducted from refund).
    • Advantage: Box-free and label-free. * Process: Request online -> Receive QR Code -> Drop off at any Happy Returns Bar.
  • Option B: Pre-Paid Return Label
    • Cost: $8.00 processing fee (deducted from refund).
    • Process: Contact support -> Print emailed label -> Drop off at USPS.
  • Option C: Self-Arranged Return
    • Cost: Subject to carrier rates (Paid by customer).
    • Process: Ship via any carrier -> Email tracking number to yutianhuayangtuandui@outlook.com.

5. International Returns

  • International customers are responsible for all return shipping costs and logistics. Please contact yutianhuayangtuandui@outlook.com for specific instructions.

6. Important Limitations

  • Limit: Only one (1) return or exchange request can be processed per order. Please consolidate all items into a single request.

How to Request an Exchange or Return?

  • Email Email info@shapellx.com with your order number. We offer a 100% Fit Guarantee, allowing you to swap for a different size or product easily. with your order number. We offer a 100% Fit Guarantee, allowing you to swap for a different size or product easily.

How long does a refund or exchange take to process?

  • Exchanges ship once the return is in transit. Refunds are processed to the original payment method within 3-10 business days after the return is received.

How to request a return label?

  • If you are not totally in love with how they feel or fit, simply exchange or return them within 30 days, please feel free to contact us for a return label. Email to yutianhuayangtuandui@outlook.com. It is available for the US only!* One return label for per order.

Can you help with a defective product?

  • We apologize if you received a damaged item. Please send a photo of the damaged product to yutianhuayangtuandui@outlook.com with your order number and we would be happy to help you with a resolution. Please note that any damaged item outside of a 30 days return window cannot be returned or refunded.